It takes between 24 and 48 working hours for the preparation and dispatch of your order. The delivery time will then depend on the chosen carrier, between 48 and 72 working hours on average for standard delivery, the countdown starting at dispatch.

We also invite you to take into account the day of the order, because any order placed the day before and during the weekend is prepared and shipped the following working day. This delay cannot be considered as a delay.

Upon delivery, delivery times are given as an indication and depend on external factors correlated with transport conditions. Möss cannot be held responsible for a delay in delivery and shipping costs cannot be refunded.

Do you want to return a product to us?

For any returns, please send us an email to hello**@moss-paris.com** to notify us. Please specify:

• your order number
• the returned product(s)
• the reason(s) for return
• a request for a voucher or refund
• a photo of the products to send

This way you can be sure that your request will be processed correctly and handled more quickly.

In accordance with current regulations, you have 14 days from receipt of your order to request a return of the products.

Returns of orders shipped to mainland France and outside mainland France are the responsibility of the Customer.

The product for which the Customer requests an exchange must be intact, unopened and in its original packaging.

It is not necessary to attach any document to the package.

We advise you to choose a mode of transport with tracking number. Without tracking number, we will not accept any claims.

If the item is refused by Möss, it will be returned to the Customer at our expense without the Customer being able to demand any compensation. If the return has not been announced by the customer, a purchase voucher will be automatically created and sent to the customer.

When the order was accompanied by a gift offered under conditions if you return products and the remaining amount of your order no longer meets the conditions of the offer, in this case you must also return the gift to us in order to be reimbursed (see our T&Cs for more details). – for example, gift offered only if a minimum order amount was reached. –

Gifts obtained through the loyalty program are neither exchangeable nor refundable.

To report a problem with one of your products, please contact customer service within 14 days of receiving the package.

Any request made after these deadlines cannot be processed.

Our refund times are on average one to two weeks. These times may vary depending on the delivery of your package and the time it takes to receive/verify the condition of the products at our warehouse.

Möss delivers to several countries whenever delivery is possible (see list), you have the choice between several delivery methods when you place your order.

Once your order has been validated and prepared by our warehouse, you will receive a shipping confirmation email . Simply click on "Track my order" in the body of the email to access the tracking of your package.
You can also check your tracking directly via your Möss account. To do this, log in by clicking on “My account” at the top right of our site, then click on “My orders”. Then simply click on the tracking number.

It all depends on the delivery method you have chosen, as well as the country where you wish to be delivered.
Please note that our warehouse is open from Monday to Friday. Any order placed on a Saturday or Sunday is therefore processed on Monday. In the event of a public holiday, the order is processed the following day as well.

Are you having a problem with your order or have a special request for it? We are available: • by email at hello@moss-paris.com.

To contact us for a beauty question, write to us at hello@moss-paris.com. You can also book an online consultation by clicking at the bottom of our site on "Online Prescription ".

You can find a FAQ section on our product pages or contact us at hello@moss-paris.com.